Question 1

How quickly can you fix my remote problems?

Accepted Answer

We understand that a malfunctioning remote can disrupt your daily routine. In most cases, we can diagnose and fix remote problems the same day you call. Our technicians carry common replacement remotes and components in their service vehicles, allowing for immediate repairs in many situations.  For simple issues like dead batteries or programming problems, the fix is often completed within 15-30 minutes. More complex issues involving the receiver or opener may take 30-60 minutes. If a replacement remote is needed, we stock most major brands and can typically provide one on the spot.  Call us at (508) 392-5803 for same-day remote repair service. We honor our 2-hour response guarantee for all service calls, including remote issues.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several sources:  Battery Issues (Most Common) - Dead or weak batteries are the #1 cause of remote failure - Extreme temperatures can affect battery performance - Corroded battery contacts prevent proper connection  Signal Interference - LED lights can interfere with remote signals - Nearby radio equipment or electronics - Metal objects between remote and receiver - Distance from the opener  Programming Issues - Remotes can become unprogrammed over time - Interference during programming - Multiple remotes causing conflicts  Hardware Problems - Damaged or worn remote buttons - Antenna issues on the opener - Faulty receiver board - Moisture damage to the remote  Opener Age - Older openers may have outdated technology - Receivers can wear out over time  Our technicians can quickly diagnose the cause of your remote problem and recommend the most cost-effective solution. In many cases, a simple reprogram or battery replacement solves the issue immediately.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We understand that a new carriage-style garage door is a significant investment, and we offer several financing options to make it more accessible:  Financing Options Available: - 0% interest for 12 months on approved credit - Extended payment plans up to 60 months - Low monthly payment options - Quick approval process  Why Choose Carriage-Style Doors? Carriage-style doors are extremely popular on Cape Cod because they: - Complement traditional New England architecture - Add significant curb appeal and home value - Come in various materials (steel, wood, composite) - Offer excellent insulation options - Include decorative hardware for authentic appearance  What's Included: Our carriage-style door installations include: - Free in-home consultation and measurement - Door, hardware, and all components - Professional removal of old door - Complete installation by certified technicians - Final testing and safety inspection - 10-year warranty on workmanship  Getting Started: Contact us for a free estimate. We'll discuss your style preferences, measure your opening, and provide a detailed quote. Financing approval typically takes just a few minutes.  We're proud to be family-owned and committed to making quality garage doors accessible to every homeowner. Call (508) 392-5803 or visit our contact page to schedule your free consultation.

Question 4

What is your service area?

Accepted Answer

We proudly serve communities throughout Cape Cod and southeastern Massachusetts, including:  Cape Cod: - North Falmouth (our home base) - Falmouth - Mashpee - Sandwich - Bourne  South Coast: - Plymouth - Wareham - Marion - Mattapoisett - New Bedford - Dartmouth  We offer the same quality service and 2-hour response guarantee throughout our entire coverage area. Our centralized location in North Falmouth allows us to reach most customers quickly and efficiently.  For areas outside our listed service zone, please call us at (508) 392-5803 to discuss your needs. We may be able to accommodate your request.

Question 5

What warranties do you offer?

Accepted Answer

We stand behind our work with comprehensive warranty coverage:  10-Year Workmanship Warranty All our installations and repairs are backed by a 10-year warranty on workmanship. If anything we installed or repaired fails due to workmanship issues, we'll fix it at no charge.  Manufacturer Warranties We install products from top manufacturers, each with their own warranties: - Door panels: 1-10 years depending on manufacturer - Springs: 1-3 years or cycle-based warranties - Openers: 1-5 years depending on model - Hardware: 1-3 years  100% Satisfaction Guarantee We're not satisfied until you are. If you're not completely happy with our service, we'll make it right.  Emergency Service Guarantee We guarantee a 2-hour response time for emergency calls, 24/7/365.  All warranties are transferable to new homeowners if you sell your home, adding value to your property.

Question 6

Do you offer emergency services?

Accepted Answer

Yes! We offer 24/7 emergency garage door service:  Emergency Service Includes: - Broken springs - Door off track - Opener failures - Security breaches - Weather damage - Any situation where you can't secure your garage  Our Emergency Response: - Available 24 hours a day, 7 days a week, 365 days a year - 2-hour response guarantee - Fully equipped service vehicles - Experienced emergency technicians  How to Reach Us: Call our emergency line at (508) 392-5803. A real person will answer and dispatch a technician immediately.  Emergency Pricing: We offer fair, transparent pricing for emergency services. While emergency calls outside normal business hours may incur a service fee, we never take advantage of emergency situations. You'll always know the cost before we begin work.

Question 7

How do I know if my springs need replacement?

Accepted Answer

Garage door springs are under extreme tension and have a limited lifespan. Here are signs that indicate spring replacement is needed:  Warning Signs: - Door is unusually heavy when opening manually - Door opens only a few inches then stops - Door closes too fast - Visible gap in the spring (broken spring) - Loud bang from the garage (spring breaking) - Door is crooked when opening or closing - Opener struggles or strains  Spring Lifespan: - Standard springs: 7-9 years or ~10,000 cycles - High-cycle springs: 15-20 years or ~25,000+ cycles  Important Safety Warning: Never attempt to replace garage door springs yourself. The extreme tension makes spring replacement one of the most dangerous home repairs. Our technicians are trained and equipped for safe spring replacement.  Our Spring Service: - Same-day spring replacement available - We carry most spring sizes in our trucks - All springs come with manufacturer warranty - We test and balance the door after replacement  If you notice any of these warning signs, call us at (508) 392-5803 for prompt, safe spring replacement.

Question 8

Can you match my home's style with a new garage door?

Accepted Answer

Absolutely! Matching your garage door to your home's architecture is one of our specialties. Here's how we help you find the perfect fit:  Free Design Consultation We offer free in-home consultations where we: - Assess your home's architectural style - Review your color palette and materials - Discuss your preferences and budget - Show samples and photos of options - Use visualization tools to preview choices  Styles We Offer: - Carriage House (perfect for Cape Cod and Colonial homes) - Traditional Raised Panel - Contemporary/Modern - Craftsman - Mediterranean - Custom designs  Customization Options: - Multiple materials (steel, wood, composite, aluminum) - Hundreds of color options - Various window styles and placements - Decorative hardware - Insulation levels - Smart technology integration  Popular for Cape Cod Homes: Most of our Cape Cod customers choose carriage-style doors with: - White, gray, or natural wood finishes - Decorative hardware for authentic appearance - Windows that complement existing home windows - High R-value insulation for New England winters  Schedule your free design consultation by calling (508) 392-5803. We'll help you choose a door that enhances your home's curb appeal and value.

Frequently Asked Questions

We're Here to Help